Shipping policy

Shipping & Delivery

Processing time

All orders are carefully packed and handed to FedEx within 2 business days (Monday to Friday, excluding bank holidays and national holidays). Orders placed on weekends, bank holidays or national holidays are processed the next business day.

Delivery time

Once your order ships, you’ll receive a confirmation email with your FedEx tracking number. Most orders within the contiguous US arrive within 1 to 5 business days after shipping, depending on your location. Because our pieces are large and shipped in oversized boxes, we are unable to offer 2-day, overnight or expedited shipping.

Please note that delivery times are estimates provided by FedEx and are not guaranteed. During the holiday season, carrier delays may occur, so we recommend ordering early.

Holiday ordering

For delivery before Christmas, please place your order by December 15. Orders placed after this date may not arrive in time for Christmas.

Shipping rates

Contiguous US: FREE shipping on orders of $175 and up. Orders under $175 are charged a shipping rate calculated at checkout.

Artificial Christmas trees: Trees ship in oversized boxes at a flat tree rate of $25 to $85 per tree depending on size, shown on each tree’s page and at checkout. Orders with more than one tree ship from $110. Trees are not included in free shipping and ship to the contiguous US only (not Alaska, Hawaii, Puerto Rico or Canada). Free shipping on orders of $175 and up still applies to the rest of your order.

Alaska, Hawaii and Puerto Rico: Shipping rates are calculated at checkout. Delivery may take longer than mainland orders.

Canada: Shipping rates are calculated at checkout. Canadian orders may be subject to import duties, taxes or brokerage fees, which are the responsibility of the customer.

Delays and lost packages

Once your order is handed to FedEx, delivery timing is in the carrier’s hands. If your tracking hasn’t updated in several days or your package arrives damaged, please contact us at customerservice@holidayjoyby.com and we’ll be happy to help.