Shipping policy
Last updated: June 2026
Order Processing
All orders are processed within 1–2 business days of purchase. Orders placed on weekends or holidays will be processed the next business day. You will receive a confirmation email with tracking information once your order has shipped.
Domestic U.S. Shipping
We offer the following shipping options for orders within the contiguous United States:
Order Processing
All orders are processed within 1–2 business days of purchase. Orders placed on weekends or holidays will be processed the next business day. You will receive a confirmation email with tracking information once your order has shipped.
Domestic U.S. Shipping
We offer the following shipping options for orders within the contiguous United States:
- Economy Shipping: $15.00 flat rate
Delivery times are estimates and not guaranteed. Delays may occur during peak seasons or due to carrier delays.
Puerto Rico
We ship to Puerto Rico via USPS carrier-calculated rates, which will be displayed at checkout based on your order weight and destination. Estimated delivery time is 7–10 business days.
Local Pickup
Prefer to pick up your order? We offer two convenient pickup options:
Warehouse Pickup
Joy By Warehouse 4408 SW 74th Ave Miami, FL 33155
Puerto Rico
We ship to Puerto Rico via USPS carrier-calculated rates, which will be displayed at checkout based on your order weight and destination. Estimated delivery time is 7–10 business days.
Local Pickup
Prefer to pick up your order? We offer two convenient pickup options:
Warehouse Pickup
Joy By Warehouse 4408 SW 74th Ave Miami, FL 33155
- In-Store Pickup: Pick up your order directly at our warehouse. You'll receive an email notification when your order is ready.
- Curbside Pickup: Stay in your car — we'll bring your order right to you! Please call us or check in via email when you arrive.
Please wait for your "Ready for Pickup" notification before heading over.
Seasonal Flagship Pop-Up Pickup
During the season, we also offer pickup at our flagship pop-up location. Location to be announced — stay tuned! Follow us on social media or sign up for our newsletter to be the first to know.
Restrictions & Exclusions
Seasonal Flagship Pop-Up Pickup
During the season, we also offer pickup at our flagship pop-up location. Location to be announced — stay tuned! Follow us on social media or sign up for our newsletter to be the first to know.
Restrictions & Exclusions
- We currently ship within the United States and Puerto Rico only. We do not offer international shipping at this time.
- Shipping rates and delivery times may vary during holidays and peak shopping seasons.
- We are not responsible for delays caused by the carrier once the package has been handed off.
- If your package is lost or damaged in transit, please contact us at customerservice@holidayjoyby.com within 5 business days of the expected delivery date.
Questions?
If you have any questions about your order or shipping, please reach out to us at customerservice@holidayjoyby.com
If you have any questions about your order or shipping, please reach out to us at customerservice@holidayjoyby.com